Defects identified by customers and end users in production (live) environments negatively impact customer satisfaction and raise concerns about the overall quality and reliability of the product. Tracking all production defects, determining root cause as a team and taking corrective or preventative actions to avoid the same issues from happening in the future can contribute towards increased customer satisfaction, improved product quality and more reliability. Based on the results of Root Cause Analysis, the teams can determine the problem areas or components that need improvement.

In this presentation, we will talk about:

• Need for Root Cause Analysis for Incidents
• How to use a structured question and answer based approach to determine root cause of an incident
• Common potential root causes
• Creating action points corresponding to the identified root cause
• Some sample reports

Speaker:

Neha Batta, Quality Assurance Manager at Cymax

Agenda:

5:30pm – Doors open

5:30-6:15pm – Networking, mingling and refreshments

6:15-7:00pm – Presentation

7:00-7:15pm – Q&A